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Refund Policy

Thank you for shopping at Play and Travel Tech. We strive to provide you with high-quality travel and gaming accessories to enhance your experiences. We want you to be completely satisfied with your purchase. In the event that you are not, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on travel and gaming accessories. This guarantee starts from the date of delivery. If, within this timeframe, you are not completely satisfied with your item(s), you may request a refund.

Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:

The item(s) must be unused, in the same condition as when you received them, and in their original packaging.
The item(s) must be returned within 30 days of delivery.
Proof of purchase, such as the order confirmation or receipt, is required.
Exclusions:
Please note that certain items are exempt from our refund policy, including:

Downloadable software or digital content.
Gift cards or vouchers.
Personalized or customized items.
Return Process:
To initiate a refund, please follow these steps:

Contact our customer support team by email at [email protected] within 30 days of receiving your order. Include your order number and a detailed explanation of the reason for your return.
Our customer support team will provide you with instructions on how to return the item(s).
Pack the item(s) securely in the original packaging, including all accessories and manuals.
Ship the item(s) back to us using a tracked and insured shipping method. The return shipping costs are the responsibility of the customer.
Once we receive the returned item(s) and verify their eligibility for a refund, we will process your refund within a reasonable timeframe.
Refunds will be issued in the original form of payment used for the purchase.
Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and provide a suitable solution, which may include a refund, replacement, or repair.

Customer Support:
If you have any questions or require assistance regarding our refund policy or any other matter, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience at Play and Travel Tech is exceptional.

2978 Jones Avenue
Greensboro, NC 27406
[email protected]